Terms of Service

 

The following document outlines the Project XERO website Terms of Service. Before participating on this website, you must read, understand, and agree to these terms. Please read this document carefully and in full, and also review our Privacy Policy.

These terms extend to all official platforms for Project XERO, including the ToyHouse World, the Project XERO Discord, and any Project XERO-related social media and its posts. By accessing the site or Discord, viewing any content, or using any services available on the site, you are agreeing to be bound by these terms. Failure to abide by these terms may result in a warning, a ban from the Project XERO group, and/or termination of the account on the Project XERO website, depending on the severity of the situation. If you do not accept all of the Project XERO group’s rules, you must refrain from interacting with the Xero species and participating in any events.

 

Xeros and all other Project XERO characters are an ARPG species concept belonging to NeonSlushie; you cannot make personal characters or adoptables of them (free, paid, or otherwise) without permission.

 

The base framework of the Project XERO website is based on the openly available Lorekeeper ARPG Masterlist. We do not claim ownership of this framework, nor claim creatorship. All other content found on this website, including artwork, writing, etc. belongs to the Project XERO group, unless stated otherwise.

 

You must not copy, modify, distribute, use, exploit or make derivative works from any of the Project XERO properties except as explicitly permitted by Project XERO. User-submitted content is not owned by Project XERO, and any marks, logos, or watermarks belong to their respective users.

 

These terms are subject to updates and changes at any time without notice.

 

The Project XERO group and Xero species is owned by NeonSlushie, and is moderated by all staff listed here.

 

The Project XERO group is strongly against NFTs (Non-Fungible Tokens) and AI art (including but not restricted to Generative AI, both as entire works and to generate elements of an artwork), and will never condone its use. The acronym NFT used within our group is the shortened version of ‘not for trade’. This acronym has been used for character trades for years and will not be changed.Non-Fungible Tokens and AI generated art are strictly prohibited on the website and in the Discord, unless being linked in private tickets for moderation concerns.

 

USER CONDUCT

Users are expected to be kind and respectful to other members and staff. The Project XERO community is not a place for extended venting, ranting, or overt negativity. Please avoid topics that may be harmful or upsetting to others, and if you are reminded or informed of a topic being inappropriate or asked for a change of topic, please be understanding and change topics or find a more appropriate venue for your discussion. We all work together to help maintain Project XERO’s positive and friendly atmosphere!

Participation in our official Discord group is a privilege, not a right. Discord participation is not required in order to obtain or own Project XERO characters.

The following would violate our guidelines and be subject to warnings, strikes, or bans depending on the severity of the situation:

• Perpetuating bigotry, discrimination, or abuse of any kind and any other hateful or prejudiced remarks inside or outside of the group. This includes, but is not limited to: pedophilia, zoophilia, racism/fascism/supremacism, sexism, ableism, homophobia, and transphobia. Bigots are not welcome in our community.
  
  
• Being rude to, bullying, or harassing users of Project XERO, both on official platforms and outside of them. If there is a concern with a user that cannot be solved with blocking, please open a ticket or contact a mod. Note: We require proof of instances of breaking TOS, and cannot go off of “good faith” statements alone. Please provide (to the best of your ability) transcripts, screenshots, referrals to other users who witnessed inappropriate activity (such as in calls), or any other relevant information.
  
  
• Name-dropping or publicly gossiping about an individual or multiple individuals, even if not present/part of the community, such as callouts, smear campaigns or reprimands.
  
  • Discussing rumors, scandals, or malicious/negative situations involving other species, closed or otherwise, including the community, designs, or owners of those species in the Discord server is prohibited.
  • Additionally, any user found to be posting harassment or these topics to public forums such as “hate” or “drama” blogs will receive a strike. Both of these instances are malicious and directly go against the rule above of respect towards the community.
    

• Guilt tripping, whining, or complaining about adoptable or artwork prices. Do not beg, guilt, or harass people to try and gain characters, items, currency, or artwork.
  
  
• Asking, begging, or harassing another user to sell or trade their Xero to you when it is not explicitly put up for sale or trade offers either on-site or in the appropriate discord channels. Additionally, do not make unsolicited offers on Xeros that are not stated to be or labelled as available, UFT (“Up For Trade”), UFS (“Up For Sale”) or any other sufficiently clear indication of interest in offering said Xero for sale/trade.
  
  
• Creating multiple accounts (“sock puppets”) in order to gain extra free items or account-bound benefits (MYO slots, FTO status, etc.) beyond what a single player can generally earn or receive.
  • This includes having a friend or family member join or participate in the Project XERO site to “funnel” items, currency, or MYOs/characters to your account or enter FTO sales/raffles to send the Xero to you in the future. This creates an unfair environment for everyone. If we suspect multi-accounting or “funneling”, you may be asked to prove your relationship toward the other user (be it friend or family). If you share an IP address with a partner or family member please note this on your profile or open a ticket with moderators to inform us so as not to be erroneously flagged.
    
    
• Creating off-brand Xeros to sell, or copying an existing Xero’s design & selling it as a different species.
  
  
• Scamming another user by attempting to sell or trade a character that does not belong to you, or accepting a trade but not transferring the owed character/design/money to the buyer.
  
  
• Posting alterations to another artist’s work without their permission. For example, taking a random piece of artwork from Twitter or Google and coloring over it to make it your own character, or recoloring official Project XERO artwork for a character re-design. Recolors, lining/coloring sketches, etc. are only allowed if you have express permission from the artist to do so, or if it is a free to use base, etc.
  
  
• Posting or linking to anything containing excessive violence, gore, or abuse. A small amount of blood, violence, or more tame 'candy-gore' styled artwork is acceptable with appropriate content warnings and spoiler tags applied. Such content must be considered PG-13 at most.
  
• Posting or linking to anything pornographic in nature, explicit depictions or reference to sex, fetish, and NSFW content in spaces outside of a locked, adult-only channel in our Discord. We do not control what our users produce in their other online spaces nor is it our business. It only becomes an issue if you are submitting it or posting links to it in our public community spaces. If an underaged user attempts to interact with NSFW content offsite, please create a mod ticket and share screenshots/transcripts at your earliest possible convenience.
  
  
• Intentionally or routinely posting material that is uncomfortable, explicit, or triggering to others without spoilering and content tagging. On discord, text spoilering can be done by using two ||’s on either side of a spoilered link `||like so||`, and a content warning can be done by simply adding “CW:” with a summary of what is potentially uncomfortable, explicit, or triggering to others.
  
  
• Other conduct deemed to be inappropriate will be evaluated on a case-by-case basis by staff. If you believe someone is behaving inappropriately, please reach out to a member of the team!

 

ACCOUNT & USer Uploads

Users may register ONE account on Project XERO.

 

Your account requires a unique username; we recommend choosing a username similar to the one you use on other sites and social media, to help with character owner recognition. You must not use a username that is vulgar, offensive, hateful, or attempting to impersonate another individual. We may contact users, modify, or void usernames if we believe they do not follow these rules. You must keep your password secure and confidential.

 

The sale or trade of in-game items or in-game currencies for real currency or cryptocurrencies is strictly prohibited. In-game items and currency from Project XERO can only be exchanged for other Project XERO in-game items, Project XERO virtual currency, Project XERO characters, or Project XERO related artworks, as well as other items not worth real currency. Trading Project XERO in-game currencies or items with the main intent of receiving payment may result in warning, strikes or a ban. All sales of in-game items are final, and cannot be exchanged at a later date for other items or a refund of in-game currency. Instead, please try to trade with other members.

 

You may only upload content to the site that you have ownership of, permission to use, or is free to use, such as royalty-free image backgrounds. Project XERO does not claim ownership of any user-submitted content, and any artwork uploaded to Project XERO remains the property of the respective owners.

 

Content embedded or linked on user profiles is not monitored by site staff but must still follow the content guidelines of Project XERO. We do not endorse any of the user-submitted content on the site. Project XERO will not be responsible or liable for content that is uploaded by the site users. If you feel as though user content is inappropriate, please send a report to a member of our staff.

 

The personal social media accounts and posts of Guest Artists, Moderators, and other staff are not connected to the Project XERO group. They may post, repost, like, or follow whatever is to their liking. While they are also obliged to follow the Project XERO rules on official platforms, they are allowed to post whatever else is legal and not harmful on their personal social media. This might include swearing, NSFW content, gore, political discussion, or other content. Discretion is advised when interacting with these accounts.

 

Multiple or "SOck Puppet" Accounts

Making multiple accounts in order to gain extra free items or account-bound benefits (MYO slots, FTO status, etc.) is strictly forbidden and will result in a permanent ban. We work hard to keep the game fair to all players, and when one player registers or uses “side” accounts that exist solely to benefit themself or another user, it creates a skewed and unfair gameplay advantage. Additionally, this includes encouraging friends or family to forage and “funnel” items to your account. Remember: If the person in question is not playing to play for themselves it's not allowed!

 

In the event of a ban relating to sock puppet accounts, characters, items, and currency may be reclaimed by staff if found to have been obtained unfairly, such as entering a raffle using multiple accounts, or purchasing a FTO-only design through a side account with FTO status. Characters obtained unfairly may be resold by staff and may be refunded to the buyer.

 

If you are considering making a new account to change your username, contact a member of the staff team instead; we can change your username for you. In the event of a ban, the banned user cannot create or use another account.

 

Your account and access to your account is non-transferrable and cannot be given away, traded to, or sold to another user or person for any reason. Users are not permitted to share accounts or make “joint” accounts with each other.

 

If you share a computer or Wi-Fi connection with a partner, sibling, or roommate who also has a Project XERO account, we recommend stating this on your profile so as not to be flagged.

 

WARNINGS, STRIKES, & Bans

In the event of small or accidental rule breaks, staff will privately issue warnings and possibly include requests for the member to re-read the relevant rules sections.

Larger, more severe rule breaks, or repeatedly breaking rules after receiving a warning will result in the user being issued strikes, suspensions, or a ban.

If a user receives 3 strikes, that user will be subject to a temporary suspension from certain discord/site functions or banned access to the Project XERO site entirely, depending on the severity of the situation.

 

A suspension means that the user is barred from participating in some or all activities for a set period of time, including permanent suspensions from specific site activities. Examples of suspensions include: a permanent suspension from participating in sales, a 3-month suspension from access to the Discord, or a temporary suspension from all Project XERO activities. If someone is given a suspension from sales involving the transfer of real currency, they may still, for example, enter free raffles and participate in discord games. Suspensions will clearly state the activities that the user is restricted from, as well as the amount of time that they will apply for. For temporary suspensions, once the given timeframe has passed, the user may be allowed back into the restricted group functions unless the moderators receive proof of continued malicious intent and/or non-changed behavior.

 

A ban means that the user will be permanently removed from all group-related services, including but not limited to social media, the Project XERO Discord, and the official website. The user may no longer participate in any games, events, sales, trades, giveaways, and other group-hosted events. The user will be given a specific timeframe in which they can sell, trade or gift away their in-game items/currency, as well as any Project XERO characters logged on the website. After the given timeframe has passed, all characters, items, and currency still on the user’s on-site account will be permanently voided and deleted. The banned user will still retain the character itself.

 

To read more about voided characters, refer to the relevant section, ‘Voiding.’ Users may keep their characters after they have been voided, but can no longer call them a Xero or claim them to be a part of the Project XERO group. 

 

Upon termination of your account per this agreement:

You will immediately cease all use of the site, our Discord group, or interaction with our social media pages; you will have no further access to your Project XERO account. Character ownership is handled separately from account termination, please read through our Character Ownership Terms below.

 

CHARACTER OWNERSHIP

 

The species found within Project XERO are a closed species concept belonging to NeonSlushie, and as such you are not allowed to make one without permission. You also cannot make species adoptables of them [free, paid, or otherwise] without permission. These rules pertain to the ownership, resale, and trade of Project XERO designs. You may not claim ownership of the species or claim any rights to any official art and content made for this group.

While Xeros are a Closed Species, we are in no way gatekeeping the concepts behind these critters. After all, Xeros take some inspiration from a certain blue alien dog, the concept of putting antennae on a mammalian alien creature does not belong to us. If you want to make characters that are similar, go ahead! We only ask that you do not call them Xeros, do not copy specific traits (such as the Xero snout shape) or mention Project XERO in association with these ‘fan-made' characters. Please do not make 'fan-made' Project XERO-inspired characters to sell for profit.

 

OWNERSHIP

When you own a Project XERO character, you own the personal and non-commercial rights to that character. Project XERO retains the commercial rights to the character species, but does not claim any personal or commercial rights to any unique and individual character you may own.

 

We will never claim to own or revoke any characters owned by any user. Revocation is only used by Project XERO in extreme cases at our discretion such as those involving theft, scamming, or convicted criminal behavior. Characters possessed by banned users before they were banned will​ be revoked if the banned user obtained them by scamming or theft. Any characters obtained lawfully by the banned user will be treated at the discretion of Project XERO staff.

 

Revoked characters will be rehomed at the discretion of staff. In the case of scamming or theft, we will transfer the character to the previous owner or victim of theft.

 

In the event of a chargeback on payment for a character design towards any member of staff, we reserve the right to revoke ownership of the character design and regain our original ownership.

Project XERO character ownership is handled and tracked strictly through the official website via the Masterlist. There is no limit on the number of Project XERO characters a member can possess. The only way to be certain that a Project XERO character purchase is legitimate is to receive an on-site transfer from the current owner. In order to reduce the possibility of a scam, users are encouraged to only initiate a character transfer after full payment has been made.

 

CO-OWNERSHIP

As of 6/15/2025, co-ownership of characters is strictly disallowed. “Co-ownership” is defined as the shared use of one character, with one “official” owner on the Xero website, and any number of additional owners off-site. Users who have ongoing co-ownerships before 6/15/2025 will not be asked to break them, however if they are willfully broken, users are not able to create a new co-ownership or transfer the current co-ownership to another party.

 

Xeros may have one Toyhouse account only, which may or may not be linked to their profile on-site. This is ultimately the choice of the current owner of the Xero to link their profile. Worth must be tracked by the user who owns the Xero on-site. Additionally, paid commission pieces created by members within the co-own are not able to be added for on-site value.

 

Project XERO staff stick to the prior rule that we will not be handling any interpersonal conflicts regarding co-ownership, including recouping costs, “stolen” characters, or anything regarding the co-own itself. Staff will not be mitigating any conflict between co-ownerships created prior to this rule.

 

Character Development

While we host all Project XERO characters on our website, we have no direct connection to, or say in, how a user decides to develop their character’s personality and actions. We do not condone any inappropriate character development, but cannot and will not interfere with a user’s personal choices unless they directly violate our rules. It is against the Project XERO terms of service to make characters that perpetuate harmful stereotypes of race, gender, sex, mental health status, lifestyle, etc.

 

Our team understands that art and designs can sometimes include cultural expression, and that thoughtful representation is important. However, we also understand the specific history of cultural appropriation in the furry fandom, and that the harm that stereotypical portrayals have caused. It is important to us to maintain a balance between ensuring that users can incorporate their own backgrounds in their art and designs, while simultaneously ensuring that other users do not feel unsafe in our community. 

 

Ultimately, our team does not feel qualified to make blanket determinations about what types of cultural representations are acceptable. We understand that marginalized populations are not monolithic. At the end of the day, it is impossible for any assembled team of individuals to determine what constitutes cultural expression or inspiration, and what constitutes cultural appropriation. 

 

Still, it is important to us to foster a foundation of care and respect for marginalized cultures and communities. For the purposes of the Xero Masterlist, we ask that users refrain from including imagery from closed cultural practices and traditions in their reference art. In general, we greatly encourage users to be responsible and aware of common design pitfalls or conversations around appropriation.

 

For personal art pieces, we ask that depictions be respectful and appropriate, and leave it to the individual artist's care and discretion. Project XERO and staff cannot assume responsibility for users' personal art, but gallery pieces may be removed if they are reported as being disrespectful.

 

Personal rights to a character design means that you hold the ability to do the following:

• Give the character a name, pronouns, backstory, personality, etc.
  
• Use the character on this website and for this website's services.
  
• Display the original artwork and any artwork depicting the character on this website or in an offsite online gallery if credits to the artist(s) and designer(s) are included.
  
• Create or commission new artwork or writing for the character, or physical items such as plushies, sculptures, fursuits, etc.
  
• Make edits to the character design by creating new artwork of the design within the design editing guidelines. All edits must be approved by staff before they are considered official.
  
• Sell, trade, or gift the character to another user, as long as you are in line with the character's current transfer limitations and follow sale rules.

 

By owning a Project Xero character you are agreeing that you will not do the following:

• Sell a character for more than its listed sale value, or 1.8x its listed value if using the 1.8x trading rule.
  
• Attempt to sell or trade a character design to multiple different users at one time.
  
• Claiming any artwork or designs as your creation if they were not created by you, or otherwise mis-crediting a design or piece of artwork.
  
• Create copies or reproductions of the design or its likeness to be transferred to other users.
  
• Use the character design for commercial purposes, unless approved.
  

 

DESIGN & Redesign

You are allowed to make small design edits to your Xero, such as changing the base color to a different shade, changing the flesh color or eye color, changing the hair style or length, removing or adding small markings, etc. Specific rules on how much you can alter your Project XERO character’s design can be found on our redesign page. Large design edits, specific traits, and colors might require an in-game item in order to update the design. Please see our redesign guide linked above, as well as our list of all currently available traits.

 

When uploading a new image to your character’s Masterlist page, be aware that only one image for each specific design or redesign can be uploaded on one character’s Masterlist beyond the original image. This is to reduce our memory usage for the website. The original image that was made and uploaded first to the character’s Masterlist entry will never be deleted, and always takes up one of the image slots. You can use the next image slot to upload a rebase or an updated design. You may have one image beyond the original image for each new redesign or trait addition. Make sure to save any images of your character, as it is not our responsibility to provide you with any images that have been deleted over time.

 

If you decide to transfer an existing character of yours into a Project XERO character, you must credit the original designer of that character on the Masterlist, in addition to receiving written approval from the original designer.

 

If desired, you are allowed to make alternate 'forms' for your Xero with the same design in any species you have permission to make; for example, turning your Xero into a wolf design with the same colors and markings. If you do this and you later decide to transfer your Xero, you must include any alternate forms in the transfer. You cannot sell one and keep one for yourself.

You may change your Project XERO character’s appearance or design according to the rules in our redesign guide. Other changes [gender, hair style, name, age, size, personality, scars, disabilities, body types, missing limbs, etc]. may be changed at any time, to the owner's liking, without moderator approval

 

Any and all redesigns/design alterations are permanently bound to the original character. Detaching single or multiple redesigns (or the original Project XERO character design) from the character to turn into other OCs or species is not possible and will not be granted by the mods.

 

• A Note on Character Transfers: If you are designing a Xero (either using a MYO or a redesign) and that Xero’s design is based on an OC or design that you own, then the new Xero is considered to be a character transfer. In the case of a character transfer, the old character and design are “bound” to the Xero. If you later decide to trade or sell this Xero, then the old character and its design will also be traded/sold along with it. These rules are in place to make sure that new owners of a Xero always receive all of the Xero's previous designs. It also prevents owners from selectively detaching designs they like, keeping them, and then selling the Xero again.
  
  For example, Person A owns a hypothetical character design “Maple the cat”. Person A either obtains a MYO slot or commissions a custom Xero. They either base the design off of Maple’s design, or intend this new Xero to be a “Xero version” of Maple. The original character of Maple is therefore bound to this new Xero. Later, Person A wants to sell this Xero to Person B. If they do so, Person B would receive both the Xero and Maple the cat, as the two are considered to be bound together.
  
  If you do not wish for the original character to be traded or sold along with its associated Xero, you must void the Xero (see section below for details on voiding characters). For this reason, it is encouraged that you think very carefully before converting your previously owned characters or designs into Xeros. Please also note that this term only applies to Xeros made from a design that you own—for example, if you made a Xero whose design was loosely inspired by Pikachu, that would not count as a character transfer as you did not own or create the original design.

 

VOIDING A DESIGN

Individuals who purchase a Project XERO character may decide to remove them from the species. This process is called voiding. A Xero’s design can be voided if the owner no longer wants the character involved with the Project XERO ARPG. A voided character is permanently removed from the Masterlist and is no longer considered a Xero and cannot be called one. Voiding a design is permanent and cannot be reversed for any reason, so it is strongly recommended that users think carefully before deciding to remove a Xero from the community.

 

Once voided, the character’s entry on the Masterlist, including its claimed experiment number and artwork, will be permanently removed and the species name can no longer be applied to the character. The voided character will instead be considered a regular alien character; you must remove notable Xero features from your character design, e.g. the forked tongue and distinctive Xero snout shape, or the antennae and pouch, and give the character other traits to replace them. You could convert the design into a fantasy lizard/dragon, a regular animal species such as a ferret or kangaroo, a member of a new species, or make it into an alien dog design, etc. as long as the character is clearly no longer intended to emulate a xero.

 

The voiding of a character listed on this site is only possible if said character is in your possession. You cannot void any characters not directly owned by you.

 

To void your character you need to contact an available moderator and ask them to permanently void the specific character(s). A user may void their characters without any questions by the moderator but will need to agree to the character voiding terms again.

 

If a user is in possession of a voided character and wishes to add them back into the Project XERO group, they may do so only by obtaining and using a new MYO slot to recreate the character, using the character creation rules that are current to their new submission date.

 

The removal of your characters from the species by staff will only occur if a user is permanently banned from the species. In this case the user will be given a specific timeframe in which they can sell, trade, or gift away their Xeros (as well as other site-logged characters and items). After the given timeframe has passed, all characters still on their account on site will be permanently voided and deleted from the site. Users may keep their characters as one-offs after they have been forcefully voided, but can no longer claim them to be a Xero or belong to the species, and are strongly encouraged to remove xero-specific traits for said one-offs.

 

Sales & Trades

 

SALES & TRADES

Each Xero’s Masterlist entry lists their original sale price in U.S. dollars; this is called the sale value. Any Xero can be resold for its sale value on the Masterlist, unless stated otherwise. Xeros with a sale value of $0 cannot be resold, as they hold no monetary value.

 

The sale value on the Masterlist can be increased by adding on the price of any artwork or physical items purchased from another artist of the character. Any free or unpaid artwork collected of the character does not count towards its sale value. To raise the value of a Xero on the Masterlist, we require visual and/or written proof. This rule is to allow users to be fairly compensated for their investment into a character when reselling.

 

Users are allowed to sell their Xeros for up to 1.8x the listed sale value if desired, though the seller must understand that payment made beyond the listed sale value will not be added to the Xero's value.

 

To update your Xero’s sale value on its Masterlist entry, see this page.

 

Any Project XERO characters can be traded or gifted, unless stated otherwise. Xeros may be traded for other Xeros, characters of other closed species, one-off character designs, merchandise and physical items, etc.

 

Users can freely take monetary commissions to draw other’s Xeros, as well as be paid to design other’s MYO slots.

 

Only staff may sell Xero MYO slots - once purchased they may not be resold amongst users, only traded or gifted! If you are seeking a MYO slot, you may not offer resale.

 

As of 6/15/2025, All transfers, regardless of sale or trade, must be initiated through the “trade” function on-site and include a reason in the comments section for trade or sale. If another Xero/MYO is being offered in the trade, a comment is not required, as the presence of the other Xero/MYO is considered as proof.

 

Charity

As of 6/15/25, Xero designs that are created to exclusively give the proceeds to charity (herein known as “Charity Xeros”) will be given a base value of $0 and cannot be resold with the intent of recouping the donation cost.

 

Like all other Xeros, Charity Xeros are permitted to have their sales value updated with the Resale Value Approval prompt. Once they have a dollar value, they may be sold normally for 1-1.8x, as outlined in the section above.

 

RESALE

It is the responsibility of the buyer to fully read and understand the Terms of Service and any rules listed at the time of an official sale.

 

All bids, offers, and claims on any sale posts should be made seriously. Bids, claims, or chosen offers cannot be retracted without explicit staff approval in advance of retraction and should always be treated as a purchase commitment when the bid is made. Retracting bids or claims after you, the buyer, are the top bidder or have been chosen as the winner of the design could potentially see you banned from participating in future sales or trades. In the case that you, as the bidder, do need to back out of a sale it must be done at least 24 hours before the end of the sale to let the seller know. Backing out of a winning bid or autobuy without a valid reason will have the offending user banned from sales regardless of reason. 

 

Additionally, you may NOT enter “gachas” or bid on behalf of another user who is entering on their own, or on behalf of someone who is having other people also enter for them, as this creates an unfair advantage for the user. Failure to comply may result in disciplinary action.

 

Failure to contact the artist to warn of a cancelled bid or claim (ie: if a bid or claim comment is hidden without warning) will result in the offending user being banned from participating in future sales.

 

If a Project XERO character is resold, legitimate proof of sale must be added for verification. This may be provided in the form of PDF statements or PayPal Screenshots. Please note that before selling a Xero, it is your responsibility to ensure their value on-site matches the requested sale price. If users are found to be reselling for higher than listed on-site price, moderation action will be taken (excluding the aforementioned properly-labelled resale at up to 1.8x). If a user is found to be tampering with proof of sale (including, but not limited to: omitting certain payments or editing screenshots), they will be banned, and the character transfer declined or returned to the appropriate party as determined by staff.

 

Additionally, if purchasing a Xero on another website (Toyhouse, etc.) please verify proof of ownership through Discord or the official website before purchasing. 

 

As a way to mitigate unsolicited offers, staff requires that when listing a Xero for offers, be it sale or trade, they must post within the Project XERO Discord marketplace and/or utilize the “Up for Sale/Trade” function on the Xero's page. If a Xero is not formally listed for sale/trade, staff may request proof of the original owner offering the Xero for sale/trade within another group, and additionally may decline the trade altogether. This is not required if you are offering your own Xeros to another user.

 

Trading

If trading Xeros, MYOs or on-site currency/items in exchange for physical items, Project XERO explicitly reminds users to fill out the information on their trade or transfer. Until the party in question receives their physical item, trades should not be finalized on-site. Staff recommend users to provide tracking and insurance for shipped physical items, as there is no other way to verify if items are received, damaged, or lost in transit. Shipping or cost of the physical item in question will not be added to the Xero's on-site value.

 

Regarding vouchers (the term “voucher” in this case refers to seeking a for-sale character, commission slot, or physical item on an online store that exceeds the on-site value of the Xero) users seeking a voucher must never have the money enter their hands at any time. Payment must go directly from the buyer to the relevant third party/ies, and proof of payment must be provided to the seller and staff if requested. The difference in cost of the character/physical item will not be added to the Xero's on-site value, regardless of cost.

 

Project XERO explicitly prohibits vouchers for subscriptions and prepaid gift cards that exceed the on-site value of the Xero.

 

Project XERO has and will always prohibit the sale of on-site currency and items (including those granted for monetary donation events to charities) for real-world currency.

 

Payment

All payments for designs, commissions, and custom slots from official staff members are made in USD through PayPal. The buyer will be invoiced for all payments. Any payments sent outside of an official invoice will be refunded and will not count towards the purchase.

 

A claimed design or custom slot must be paid for within 24 hours of the invoice being sent unless otherwise discussed with the artist. If payment is not sent within this time, the design or slot may be put up for sale again for another user to purchase. Repeated failure to pay for slots may result in being blacklisted from future slots.

 

After all required payments are complete, you will receive the full resolution image of your design, and the design will be transferred to your Project XERO account.

 

Any transactions involving USD or other real-life currency will not be conducted with users under the age of 18. Project XERO staff reserve the right to refuse service to anyone under the age of 18 for any reason.

 

Minors are able to participate in other events not involving the exchange of real-life currency. This includes but is not limited to raffles, gifts, trades, Draw To Adopt events, and MYOs (not including USD slots).

 

Refunds will not be given for any purchased adoptable designs. All sales are final.